Couriers only deliver to physical street addresses in NZ, we cannot send a gift to a PO Box.
All gifts are marked "Authority to Leave (ATL)" to ensure they are left in a safe place at the delivery address and no delay occurs in the delivery of your gift.
We are unable to guarantee a time of day that the gift will be delivered as this depends on when the courier in the local area drives through the particular suburb. If you need the gift by a certain date, please always err on the side of caution and ask for the delivery date to be a day or two before you need it.
We recommend sending to a work place if you believe leaving at the property is not safe, or with apartments that have no access.
At times deliveries can be delayed due to factors outside of our control (such as at peak times such as Christmas, natural disasters, road closures, pandemics!, Inter Island ferry sailings being cancelled .. just to name a few). We will always do our very best to have your delivery made when requested but due to unforeseen factors we cannot guarantee the delivery date you choose 100%.
All of our gifts are traced through the courier network on a track and trace system. A tracking number will be emailed to you on dispatch of your gift which you can follow online. All parcels are tracked with a GPS on board the courier van.
Treegifts.co.nz T/A Tree Gifts NZ are unable to seek reimbursement with couriers for delays in parcel delivery.